Use of Information

A few blogs have written about how hike is sending data un-encrypted over 3G and Wi-Fi networks. We are aware and we’ve clearly outlined in this post how 128-bit SSL security is coming to hike by year end.

The point I’d like to address in this blog post is how hike uses personal information. There have been some concerns of why hike transmits data such as UDID. I’d like to address that with this blog post.

We state the following in our Privacy Policy:

We neither share nor sell Your Personally Identifiable Information such as Your mobile phone number and address book and any other information we may collect with any third parties for use for commercial, advertising and or similar marketing purposes without Your consent.

When we set out to build hike, we wanted to build a better messaging experience for ourselves, one free of ads and one where users privacy is respected. We hate ads, it destroys the user experience. Why spend so much time building such a beautiful experience and then ruin it with ads?

We also state:

We may share non-personally-identifiable information (such as anonymous user usage data, referring / exit pages and URLs, platform types, asset views, number of clicks, etc.) with third-parties to better understand usage patterns for certain content, services, advertisements, promotions, and/or functionality related to hike application.

We do transmit such data. Its a fact. We send it to a cluster sitting in Amazon Web Services to do exactly what we’ve mentioned above. To better understand user behaviour so we can build the best messaging app out there. We are very transparent in what we do and if we’re transmitting information back to our servers, we do so for valid reasons as explained openly in this blog post and our T&C. We take users privacy very seriously.

Click here to find out what we’re building next as a result.

You can read our full Terms & Conditions and Privacy Policy at hike.in/terms.

 

I build stuff. Creator @hikeapp. Lead Product @bsbupdates
  • http://www.facebook.com/mart.wendel Martin Wendel

    So, how do you make money and pay for the costs of servers, employees etc. if the users neither have to pay for the app nor the service and you don’t do any advertising or sell private informations? I mean… how do you want to maintain the service?

    • http://www.facebook.com/paritosh.sharma Paritosh Sharma

      Hi Martin,

      Thanks for the comment. We are focused on building a truly global messaging platform. A great product will make money to sustain and grow, advertising (bad UX) and selling users data are not the ways to do it!

      We’re innovating around concepts and ideas for now and sure will keep challenging ourselves to think of ways to monetize.

      • http://www.facebook.com/mart.wendel Martin Wendel

        Thanks for your response. But the app and the service will stay free?

        How about the encryption: Is there going to be an update for the app necessary or can you implement the service server-sided? Because afaik Apple doesn’t approve apps or updates during the holidays…

        • http://twitter.com/hikeapp hike

          Yes the service will stay free. The holiday period with Apple ends on 28th. We’ll submit the update with encryption right after.

  • Waiting for action

    One more day to go! Where is this famous encryption???

    Please offer download for android until tomorrow as announced.

    Thanks for answer

    BTW. I have a lot of contacts, but until now, none of them uses hike?
    Wondering why? Because they want to see action and not just blabla ;)

  • DusK

    May I ask if you have considered making it FOSS? May be it’s just me and other FOSS supporters, but (sorry to say) we don’t trust anyone regarding security and privacy, without evidence. Thus we are not yet planning to use (or encourage others to use) hike, though it does seem far superior than anything else out there.