“Never cut a tree down in the wintertime. Never make a negative decision in the low time. Never make your most important decisions when you are in your worst moods. Wait. Be patient. The storm will pass. The spring will come.”
-Robert H. Schuller
It’s been a tough week. The entire team at hike has been working day and night to ensure that we bring the best in messaging to the world.
Over the last week, we unearthed what we believed to be a critical issue on our back-end. We noticed a reconnection issue with the app. Once you load the app from a sleep state, the time taken to load message would go up severely at times. We’ve seen delays of up to 30 seconds! We were certain it was a server side issue, but we quickly realised we were wrong and it is indeed an issue with the iOS app.
We have had to a take a very, very hard decision and it really saddens us to tell you that we won’t be going live in Germany tomorrow.
Its clear that Germany is miles ahead in the #gethike leaderboard and we were extremely enthusiastic to exclusively launch hike in Germany tomorrow! As much as we would want hike to be available, we’re sad to say that won’t happen tomorrow.
User Experience is of the utmost importance to us and we hope you’ll understand that we’re trying our best to get you a beautiful, super fast messaging app that is reliable and secure.
We’re extremely bummed out. We’ve just submitted an update with a critical fix (see above). The app will be in review and unfortunately that takes about 8-10 business days to get back on the App Store. Given hike’s social nature, we feel its best that the Android app is launched in sync with the iOS app as well.
We’re a small team and we’re humbled by the fantastic response - #gethike. It’s phenomenal and we really didn’t expect it.
As a result, we are also holding off launching in countries other than the 14 we have already announced until the update is available on the App Store. I’m sure you have a lot questions and I’d love to hear from you personally at email@example.com.
Our team will also be available in full swing to answer any queries you may have at:
We realise we built up expectations and we feel absolutely terrible to put you through this. We will do our best to bring the apps out to you at the earliest.
Stay tuned, we’ll keep you posted.
- Kavin Bharti Mittal (Creator @hikeapp)